Frequently Asked Questions
1. What makes Cuxipet products different?
At Cuxipet, our designs are guided by one principle: pets deserve comfort that feels like home. Every product, from our plush cat beds to our foldable dog houses, is created with premium materials and a focus on warmth, safety, and functionality. We blend elegant home aesthetics with pet-friendly practicality—so your furry companion enjoys luxury without sacrificing coziness.
Unlike mass-produced pet goods, our collections are developed with careful attention to design detail, including breathable fabrics, ergonomic shapes, and removable washable covers. We want every bed, tunnel, or tower to complement your living space as much as it comforts your pet.
2. How can I track my order?
Once your order is placed, you’ll receive a confirmation email with your order details. When your package ships, we’ll send a tracking link so you can follow its progress in real time. You can also visit My Orders at any time to check your order status and shipping updates.
If your tracking information isn’t updated right away, don’t worry—carriers sometimes take 24–48 hours to register a shipment’s first movement. If you still have questions, feel free to contact us at [email protected].
3. What is your shipping time and cost?
We currently ship to multiple regions, with delivery times depending on your location and product availability. Standard orders are typically processed within 1–3 business days and delivered within 7–15 business days. Shipping costs are displayed during checkout before you confirm payment.
To keep costs fair and transparent, we offer free or discounted shipping on selected orders. For more details, please review our Shipping Policy.
4. What if I received the wrong or damaged product?
We take product quality and packaging seriously, but if something goes wrong, we’re here to make it right. If you receive a damaged or incorrect item, please contact us within 7 days of delivery with your order number and a brief description of the issue. Our team will arrange a replacement or refund depending on the situation.
For complete instructions, please visit our Refund & Returns Policy.
5. How do I choose the right size for my pet?
Each Cuxipet product includes detailed measurements and weight recommendations in the product description. We encourage you to measure your pet in its relaxed sleeping position and choose a bed or carrier that offers a bit of extra space for comfort. For cats and smaller dogs, a snug fit often feels safer, while larger breeds usually prefer more room to stretch.
If you’re unsure, our team can offer personalized advice—just email us a photo or your pet’s weight and breed for suggestions.
6. Are your pet beds washable?
Yes! Most of our pet beds and mats come with removable, washable covers or are entirely machine-washable. We use durable fabrics that maintain shape and softness even after multiple washes. For best results, we recommend using a gentle cycle and air drying. Please always check the care label on each item before washing.
7. Do you offer international shipping?
We currently serve a growing number of international destinations. Depending on your region, delivery times and available carriers may vary. If your country is not listed at checkout, feel free to contact us to see if we can arrange custom delivery options. We’re expanding steadily to bring Cuxipet comfort to pets worldwide.
8. Can I cancel or modify my order after placing it?
Once an order is placed, it enters our processing system quickly to ensure fast dispatch. If you need to make a change or cancel your order, please reach out to us as soon as possible at [email protected]. We’ll do our best to assist you before the shipment leaves our warehouse. Unfortunately, once your order has been shipped, changes are no longer possible, but returns may be available depending on the item.
9. What materials are used in your products?
Our materials are carefully selected to ensure comfort, safety, and style. We use soft plush fabrics, breathable mesh, eco-friendly foam, and scratch-resistant textures designed to withstand playful paws and claws. Many of our pet houses and tunnels also incorporate natural-inspired tones to blend seamlessly with home interiors while offering a cozy retreat for pets.
10. How can I contact customer support?
You can reach our customer service team by email at [email protected]. We aim to reply to all inquiries within 24–48 business hours. For quick reference, you can also visit our Contact Us page for details about business hours, address, and response times.
11. Do you offer wholesale or partnership opportunities?
Yes. We’re always open to collaborating with pet stores, animal shelters, and lifestyle partners who align with our values. If you’re interested in becoming a distributor or featuring Cuxipet products, please reach out to our team with your business details. We’ll be delighted to explore how we can work together to spread comfort and joy to more pets.
12. How does Cuxipet protect customer privacy?
Your privacy and data security are extremely important to us. All personal information is encrypted and used solely for order fulfillment and communication purposes. We never sell, rent, or share your data with third parties without your consent. For more information, please see our Privacy Policy.
13. What if I still have questions?
If you can’t find the answer you’re looking for, don’t hesitate to reach out. Our support team loves helping customers and their pets find exactly what they need. Whether it’s product recommendations, order assistance, or just advice on which bed suits your furry friend best, we’re here to help.
You can email us at [email protected] anytime. We look forward to hearing from you and your beloved companion!