Contact Us

At Cuxipet, we care deeply about your experience—both your satisfaction and your pet’s comfort matter to us. Whether you’re reaching out for assistance with an order, have questions about our cozy pet beds, or want to share feedback on your experience, our friendly team is always ready to listen. We believe in building genuine connections with our customers, because every pet we serve is part of the extended Cuxipet family.

1. Get in Touch

If you need help, want to discuss a product, or simply wish to share your thoughts, there are several easy ways to reach us. Our customer service team strives to respond to every inquiry within 1–2 business days, ensuring you always feel supported.

We kindly ask that you include your order number or product name in your message if you are inquiring about a recent purchase. This helps us resolve your issue faster and provide personalized assistance.

2. Our Commitment to You

Cuxipet was created out of a simple love for animals and a desire to make their comfort effortless for owners. Each bed, tunnel, or carrier is designed with warmth and functionality in mind. Our customer care team follows the same philosophy—kindness, reliability, and understanding. When you contact us, we don’t just read messages; we listen, understand, and do our best to make things right.

We understand that pet products are personal—your cat or dog deserves the best, and your trust in us is something we take seriously. If your item doesn’t meet expectations, arrives damaged, or you have questions about size, materials, or cleaning instructions, we’ll guide you through every step of the solution process.

3. Business Hours

Our customer service operates during normal business hours (Monday to Friday). While we don’t offer 24/7 chat support yet, every email is carefully reviewed and prioritized based on urgency. During peak seasons, please allow a little extra time for our reply—but rest assured, every message receives attention.

For non-urgent questions, we recommend visiting the following helpful pages:

4. Wholesale & Partnership Inquiries

We welcome collaborations with pet stores, animal shelters, and influencers who share our passion for comfort and care. If you’re interested in becoming a retail partner or would like to feature Cuxipet products on your platform, please reach out to us via email. Include basic information about your organization or channel, and we’ll get back to you with more details.

5. Product Questions and Support

If you have product-specific questions, such as how to clean or store your pet bed, what size is suitable for your breed, or whether an item is available in a specific color, our team is happy to help. Our experts are familiar with every material, fabric, and design detail, ensuring that your pet’s comfort comes first. We can also provide guidance for cats and dogs with special needs or habits, helping you find the right match from our collection.

Additionally, if you have suggestions for new product designs or improvements, we would love to hear from you. Many of our best innovations have come directly from customer feedback—because no one understands pets better than their owners.

6. Address and Correspondence

You can also reach us by post or courier for returns, documentation, or partnership communication. Please ensure your envelope includes your name and order number if applicable:

Mailing Address:
No. 116-B18, Building 25, Hanshui Liyuan,
No. 1299 Taishan Road, Tianyuan District,
Zhuzhou City, Hunan Province

7. Our Promise of Care

At Cuxipet, we believe that every question deserves a thoughtful response. We don’t use automated replies; every email is read by a real person who genuinely cares about your experience. Whether you’re facing a prob

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